Help Desk Jobs

What, I can make over a $100k per year? No Kidding, helpdesk jobs are now paying $100,000 plus and that's just the start. Before you download the helpdesk software and before I tell you why the pay is so high, you should first understand that a helpdesk job is full of problems, other people's problems, but problems none the less. Helpdesk jobs are stressful! Depending on your level of experience, the stress of answering trouble calls will increase proportionate to your level of knowledge.

Help Desk Salary

Standard helpdesk jobs pay anywhere from $25k to $65k per year and that includes full benefits such as life insurance, health, etc. If you're making less than that, you're cheating yourself! The big bucks come in when you work for the larger organizations injecting sales into your trouble calls.

For example, say Betty calls the Help Desk with a problem. Her starting page in IE has been set to something she is not familiar with. You perform your standard helpdesk duties and walk her through resetting the default page. Because she called you in the first place, she readily accepts your recommendation to buy anti spy ware and perhaps a few other products.

Help Desk Bonus

The company gives you a 10% bonus for every product you sell through the helpdesk and 2% of every renewal thereafter. It only takes 10 items a day selling at $100 to realize a yearly bonus of more than $36,000. Helpdesk sales are extremely easy because the customer is open to suggestions and selling 25 items per day is a cake walk. More information about Call Cetner Software Sales

Responsibilities of the Helpdesk Personnel

There are many responsibilities for help desk personnel. The main job is to get calls from customers who have bought a product or service or who are about to. These customers usually have questions and issues that they want to fix but couldn't do it on their own. Help desk staff is there to provide them with the needed information or advice. Turnover in help desk department is high and employees usually spend only a few months in one position. Entry-level employees are usually the ones picking up the phones and receiving the customer's requests. They require a lot of assistance from more experienced help desk staff and their decision-making capabilities are limited. As time passes, these entry-level employees usually develop the skills to manage for themselves. At this point, however, a huge number of them believe they can find better jobs with the acquired knowledge and they move to other positions with other companies. Those who plan to stay can prove their worth by getting certified for their particular skill coverage.

Help desk managers, who also have higher levels of responsibility, usually earn the higher wages. As in most business domains, wages tend to get higher with the passing of time and developing of advanced skills. Not many entry level help desk operators will actually get to earn good wages as they do not commit to this kind of job for longer periods of time.

Getting the Help Desk Job

So, what can you do to get into the helpdesk arena and stand out among the competition? Easy, download help desk software and play, study up on sales tricks, understand effective communication and most of all, obtain a fair understanding of the current technology. When you do get there, don't forget to drop by our site and pass on the good fortune :)